Flight catering fulfillment for a major airline caterer.
3 days to roadmapThe diagnostic
The caterer behind one of the world’s largest airlines loads roughly 120 carts and 90 containers per flight across 235 daily departures, at a capacity of 180,000 meals a day. Missing and misplaced items had become chronic enough to draw escalations from the airline. We mapped the fulfillment value stream end to end, located where availability broke down, and returned a re-engineering roadmap in three days.
