Industries · Retail, malls and property

Retail, malls and property.

Tenant operations at Dubai’s largest malls, and portfolio reporting in Canada.

The method, applied

01 Define02 Measure03 Analyse04 Improve05 Control

AI ENTERS AT STEP FOUR. READ THE FULL METHOD

Ask a tenant what opening a store is like and you will hear about loops: drawings resubmitted, inspections repeated, the same question asked on five forms. We map the journey end to end, delete the loops, publish requirements upfront, and run reviews in parallel. Automation comes after.

The record

Tenant onboarding, cut by a third before automation.

~~48 steps~~ 33

The situation

Opening a store meant twelve manual forms, drawing submissions that bounced back repeatedly, and reviews that ran one after another. Thorough, but slow, and every resubmission cost the tenant weeks.

What changed

Value stream workshops with the business and IT teams. Steps that existed for comfort rather than control were removed. Reviews became parallel. Requirements were published upfront so tenants filed complete packages the first time. Inspectors got tablets and standardized checklists.

The result

48 steps became 33 and twelve forms became two, with no automation at all. The tenant portal that followed was built on the cleaned process.

Engagement10 days, workshops to signed-off design

Result31% fewer steps · 12 forms cut to 2

DeliveredBy our founder during his years at GBM

Work permits, from paper batches to real time.

~~13 steps~~ 6

The situation and the fix

A paper permit process, batched twice a day, with documents lost in transit and duplicate checks across teams. A single sign-on front end with one adaptive form replaced the paperwork. Manager approval became a notification. Renewals reused documents already on file, and departments reviewed in parallel. 13 steps became 6, applications now process as they arrive, and reception staff moved to real work.

Engagement10 days, workshops to signed-off design

Result58% fewer steps · real-time processing

DeliveredBy our founder during his years at GBM

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